Purchasing Policies

Shipping Policy

We create each piece to order and like to put extra care and attention into making each of our fairies special for you. Please allow 3-4 weeks shipping for regular gallery items and 6-8 weeks minimum for custom orders. If you have a particular timetable you are working with, please let us know and we will do our best to accommodate you.

Communication is important to us and we will do our best to keep you informed of the status of your order and the date of shipping. If you have any questions regarding your order, please feel free to contact us directly.

Return Policy

We will make every effort to satisfy you, our customer. On any gallery fairy ordered, if you are not satisfied with it, return it for a full refund or exchange less shipping. On custom orders, if you are not satisfied with your creation, we will redo it or exchange or refund all but the initial deposit and shipping.

Unfortunately upon rare occasions a fairy is damaged during shipment. If this happens, send it back to us and we will ensure you receive a new one in good order.

Special Services

One of our goals is to go the extra mile to satisfy you, the customer and to keep you collecting our fairies. If you have a special request like special rush orders or your fairy’s eye colour, please let us know and we will do our utmost to make it happen for you.

If you would like your fairy gift wrapped, let us know. There is no charge for this service. Additionally, we can create unique stories or poems to enclose in your fairy gift.

If you have any other questions please email or phone us and we will attempt to answer them for you. When you talk to us, you will be talking to one of the two creators at Fables, Fantasy & Fairy Tales.