? You may complete the secure order form on our web site and submit your order over the internet.
? You may download your completed order form and telephone the order in via our Toll Free Number: 1-888-770-8418, or 613-399-5577
? You may mail your order to us at:
Fables, Fantasy & Fairy Tales
Site 5 Box 4
18630 Loyalist Parkway
Hillier, Ontario Canada K0K 2J0
All orders are confirmed either by email or telephone.
Unless otherwise noted, all parcels are shipped airmail (where available) in United States and Canada at a rate of $12 for orders up to $100, and 10% of the value for orders above $100. Shipping outside of the United States and Canada will be Billed at Cost. An approximate shipping charge of 15% of the value of your order is included on your invoice but will be subject to adjustment as required. The minimum International Shipping charge is $15.00. If you require special shipping arrangements such as next day courier, these rates are passed along to you at cost.
We create each piece to order and like to put extra care and attention into making each of our fairies special for you. Please allow 3-4 weeks shipping for regular gallery items and 6-8 weeks minimum for custom orders. If you have a particular timetable you are working with, please let us know and we will do our best to accommodate you.
Communication is important to us and we will do our best to keep you informed of the status of your order and the date of shipping. If you have any questions regarding your order, please feel free to contact us directly.
We will make every effort to satisfy you, our customer. On any gallery fairy ordered, if you are not satisfied with it, return it for a full refund or exchange less shipping. On custom orders, if you are not satisfied with your creation, we will redo it or exchange or refund all but the initial deposit and shipping.
Unfortunately upon rare occasions a fairy is damaged during shipment. If this happens, send it back to us and we will ensure you receive a new one in good order.
One of our goals is to go the extra mile to satisfy you, the customer and to keep you collecting our fairies. If you have a special request like special rush orders or your fairy's eye colour, please let us know and we will do our utmost to make it happen for you.
If you would like your fairy gift wrapped, let us know. There is no charge for this service. Additionally, we can create unique stories or poems to enclose in your fairy gift.
If you have any other questions please email or phone us and we will attempt to answer them for you. When you talk to us, you will be talking to one of the two creators at Fables, Fantasy & Fairy Tales.
Privacy & Security
We do not sell, exchange or trade away information on our customers. With the exception of a submission to our newsletter, any information given to us is used only to reply to questions, process orders or improve our web site. We may from time to time inform you of specials, new products or send you a copy of our newsletter but under no circumstances do we share any of your information.
If you do not wish to receive any further information from us, a phone call or email will have you removed from our data base.
In the event there is an unauthorized use of your credit card, most banks will cover all of the charges that result from this unauthorized use or may limit your liability to $50.00. If your bank holds you liable, we will cover your liability up to $50.00 provided that the unauthorized use of your credit card resulted through no fault of your own from a purchase made at Fables, Fantasy & Fairy Tales while using our secure server.
Dealer Enquiries Welcome